CAPITAL ONE ARENA NO BAG POLICY

Capital One Arena has implemented a strict no bag policy. Bags, backpacks and purses will not be permitted inside the arena. Wallet-size clutches no larger than 5” x 7”, medical bags and parenting bags no larger than 14”x 14”x 6” will be permitted and subject to security screening.  

If you are bringing a medical or parenting bag, please use the Capital One Cardholder entrance on the corner of 6th and F Street. 

Prohibited Items: Capital One Arena Management reserves the right to refuse items deemed unsafe, inappropriate or that violate other arena policies. Prohibited items cannot be checked or stored inside the arena. For the safety and security of all guests, ski masks, face coverings, or similar items that conceal identity are strictly prohibited inside the building. Any guest wearing a ski mask or face covering will be asked to remove it immediately, and refusal to comply will result in removal from the building.

For a full list of prohibited Items, click the Arena Policies button below and click the Prohibited Items dropdown on the website.

Coming to tonight’s event? Show your ticket at Chick-fil-A right across the street (7^th St. NW) to receive a free large fountain drink with any purchase. Open before and after tonight's event.

  

Tickets for your event are mobile only and can be accessed via your smartphone. Open the Ticketmaster app, log into your account, and sign in and tap your order. Click "View Barcode" to access your tickets and present at the door to get scanned for entry.
 
We recommend that event goers add their tickets to their mobile wallets prior to arriving at Capital One Arena to ensure a smooth and efficient entry.

  

If the purchaser does not have a smart phone, but someone else in the party does, the purchaser can log into their account online at Ticketmaster.com and transfer their tickets to the other person in their party.

  

General Admission Ticketholders are not permitted to line up at Capital One Arena prior to 9 AM.

A limited supply of numbered wristbands will be issued to GA Floor ticketholders beginning at 9 AM. The number on your wristband indicates your place in line.

Each person will only get one wristband – you must be present with your ticket to receive a wristband.

At 6:00 PM, ticketholders with wristbands may begin to line up in numerical order outside the Capital One Cardholder Entrance. Your wristband secures your place in line, so arriving early is not necessary.

Ticketholders are not permitted to return to Capital One Arena prior to 6:00 PM.

Any ticketholder who did not receive a wristband will line up first come, first serve after those with wristbands.

Once doors open, if you return after your number has entered, you will proceed to the back of the line.

Procedures are subject to change without notice.

  

CASHLESS VENUE
Capital One Arena is now a cashless venue as part of a continued effort to improve the guest experience by increasing the speed of service. Credit cards and debit cards will be the only form of payment that will be accepted at concessions stands and hawkers. Merchandise locations for concerts and shows will still allow for cash transactions. 

Reverse ATMs are located next to Guest Services on the 100 and 400 level. This will allow fans to load cash onto a debit card valid for in-stadium purchases.

Construction is Underway at Capital One Arena
Exterior construction at Capital One Arena is underway, marking another big step toward bringing our brand-new arena to life. With activity now occurring on most streets surrounding the venue, fans heading to events should stay mindful of construction operations, abide by all posted signage, and follow any directions from Monumental Sports & Entertainment or Clark Construction staff on site. Thank you for your patience as we work to modernize the arena's exterior and elevate the arrival experience for all fans.

MEDSTAR HEALTH MAMAVA LACTATION PODS
Two Mamava Lactation pods, in partnership with MedStar Health, are located at the F-Street elevator landing across from sections 200 and 400, with our ADA accessible pod stationed on the 200 level. Mamava pods are designed with seating, outlets and additional features to provide privacy and comfort to nursing mothers during games, concerts, and events.

PORTABLE PHONE CHARGERS
You can find chargeFUZE portable phone charging kiosks throughout the arena that allow guests to rent a portable mobile power bank to be used anywhere in the arena and returned to any location on site. ChargeFUZE power-banks are built in to include charging cables for iOS, Android, and other devices. 

To find the nearest pick up and drop off location, download the chargeFUZE app, ask a member of guest services, or simply scan the QR code on any chargeFUZE station when you see one.

CAMERA POLICY
No professional cameras, digital cameras, or recording devices permitted. 

FOOD & DRINK POLICY
Fans and patrons are not allowed to bring in outside food and beverages.

NON-SMOKING VENUE
Capital One Arena is a non-smoking venue. Smoking is prohibited in the building.

TICKET POLICY
Everyone age 3 and up needs a ticket to gain entry.

All ticket types may enter at any open entrance. 

Exit/Re-Entry for guests attending shows are not allowed.  All guests that exit the facility after their original entry scan will be required to purchase a new ticket in order to re-enter the building.

  

You can conveniently reserve a locker with Binbox to store any items without having to wait in line. Lockers are available to rent when the doors open for an event and are located in the Gallery Place Alley, accessible from 6th Street for a fee starting at $12 per event. Click on the following link to download the Binbox App, www.binboxlockers.com.

Stop by Caesars Sportsbook at Capital One Arena to grab a drink or place sports bets before or after your event.